Terms of use

Scope and consent: These terms of use govern all use of our services. By accessing our services, you agree to these terms. If you do not agree, you may not use our services. We reserve the right to change these terms at any time. The current version is always authoritative. If you continue to use our services after a change, this constitutes your consent to the amended version.

Please read the terms and conditions carefully. It is important that you understand them correctly in order to use our services. If you have any questions, please contact us at mrt@talk2friedrich.at or by phone at +43 66 44 77 68 68.

1. Our services:

1.1. No emergencies – Our services are not suitable for emergency situations.

1.2. Minimum age – You must be at least 18 years old to use our services.

1.3. No therapy – We do not offer medical treatments. Our services are for informational purposes only.

1.4. No medical examination – Our information does not replace the findings or recommendations of your treating physicians. We do not perform clinical examinations or take medical histories.

1.5. No doctor-patient relationship – Our services are not considered diagnosis, treatment, or care and do not establish a doctor-patient relationship. Responsibility for your medical treatment lies with your treating physician at all times.

1.6. Use in one’s own name or on behalf of others – Users may be patients themselves or acting on behalf of another person. In both cases, the terms and conditions apply equally to users and patients.

1.7. Our services:

1.7.1. Video consultation with Dr. Friedrich: Dr. Friedrich will explain what can be seen on your radiological images in simple terms. The consultation will take place online using Zoom Communications, Inc. software. Data protection: Your images will be displayed anonymously. We use Zoom’s end-to-end encryption so that the content cannot be viewed by third parties. Please note that you must also enable end-to-end encryption in your Zoom settings. Note: We cannot accept any liability for data security with Zoom. By using our services, you agree that the digital transmission of your image data is your own responsibility.

1.7.2. Video consultation with written summary: In addition to the video consultation, you can receive a written statement. A maximum of one preliminary examination will be considered per appointment. An additional appointment is required for comparison with further preliminary examinations. The same data protection and communication conditions apply to this service as to the video consultation.

1.7.3. Costs: A total price including all fees, charges, and taxes will be charged for the services listed.

1.7.4. Legal basis: Austrian law applies to contracts for written services (see section 1.7.2.), unless other mandatory provisions apply.

1.7.5. Decision-making authority: If the quality or completeness of the information submitted is insufficient, Dr. Friedrich may decide at his own discretion whether or not a final assessment is possible.

1.7.6. Image data currency: Only medical images that are no older than 12 months may be uploaded. Older data will only be accepted in combination with new images for comparison purposes.

1.7.7. No changes after booking: Once the order has been completed, no changes or additions (e.g., additional documents or questions) are possible.

1.7.8. Scope of communication: All communication with Dr. Friedrich—both written and verbal—relates exclusively to the description of the image data submitted. No therapy suggestions or treatment recommendations are given.

1.7.9. Limitations of telemedical assessment: An online assessment is no substitute for a personal medical examination. Certain information can only be obtained through a physical examination and is therefore not available to Dr. Friedrich. For this reason, assessments may be limited or preliminary. By using the services, you agree that: a) the information is limited in nature, b) the written opinion does not replace medical treatment or examination, c) Dr. Friedrich does not have access to information that can only be obtained through a personal examination, d) this limitation may affect the validity of his assessment. We therefore strongly recommend that you discuss the results with your treating physician.

1.7.10. Technical requirements for image data: Only images in DICOM format (Digital Imaging and Communication in Medicine) will be accepted. The images must be available as a complete sequence, be of sufficient quality, and show the relevant area of the body. If the data submitted is not suitable, you will be asked to resubmit suitable images.

2. Restrictions on use

2.1. Persons residing in the United States of America or Canada may not make use of the services described in sections 1.7.1. and 1.7.2.

2.2. You are not permitted to allow other persons to use our services in your name or on your behalf.

2.3. Our services may not be used in the context of legal or administrative proceedings.

2.4. The following actions are expressly prohibited: a) any form of use that may be perceived as offensive or that impairs the use of others, b) attempting to circumvent, deactivate, or otherwise manipulate our security measures, c) actions aimed at circumventing restrictions on copying or reproducing content provided through our services, d) attempts to gain access to other users’ personal data, e) any use that does not comply with the purposes set out in these Terms of Use, f) uploading data that contains malware, viruses, or similar code that could impair the functionality of our services.

2.5. We reserve the right not to tolerate offensive, discriminatory, or otherwise inappropriate behavior.

3. Intellectual property

All rights to trademarks, content, and other intellectual property related to our services are exclusively owned by us or, where applicable, by our partners. Use of this protected content is only permitted within the scope of applicable laws and these Terms of Use.

4. Liability

4.1. The use of our services is only permitted in accordance with these Terms of Use. We accept no responsibility for actions that violate these terms.

4.2. We make every effort to ensure that the information provided via our services is accurate, complete, and up to date. However, we cannot guarantee that it is always accurate or complete.

4.3. We make every effort to provide our services without interruption. However, we cannot guarantee that our services will be available at all times without disruption or interruption.

4.4. To the extent permitted by law, we exclude all liability for damages arising in connection with the use of our services or the information contained therein. Use is always at your own risk.

4.5. Our services are provided without warranty and without guarantee. There are no express or implied warranties.

4.6. Users indemnify Dr. Friedrich against all claims, damages, or demands that may arise directly or indirectly from the use of the services offered, including claims for damages, whether direct or consequential.

4.7. Our platform may contain links or embedded content from third parties (e.g., “Zoom Communications, Inc.”). We have no influence on their content or availability. These providers are solely responsible for their terms and conditions and privacy policies. The content was checked at the time of linking; no illegal content was found. However, ongoing monitoring is not possible without specific cause. If we become aware of any legal violations, we will remove the relevant links immediately.

4.8. EU dispute resolution: The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. Our email address is provided in the legal notice. Consumer arbitration: We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.

4.9. Professional liability insurance:

Name and registered office of the insurer: Liability insurance: UNIQA Österreich Versicherungen AG Aktiengesellschaft, registered office in Vienna, Commercial Register HG Vienna: FN 63197 m, VAT No. ATU 15362907, uniqa.at. Policyholder: Dr. Klaus M. Friedrich.

Legal expenses insurance: ARAG Rechtsschutz, ARAG SE Direktion für Österreich, A-1041 Vienna, P.O. Box 71, arag.at, HG Vienna: FN 384736p, VAT No. ATU67380309. Policyholder: Dr. Klaus M. Friedrich

5. Personal data

5.1. The processing of personal data within the scope of our website is carried out in accordance with our privacy policy. By agreeing to these terms of use, you automatically accept our privacy policy.

5.2. The collection and processing of personal data is carried out in compliance with the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2026/679). The information required under Article 13 GDPR can be found in our privacy policy.

6. Other provisions

6.1. These Terms of Use are governed exclusively by Austrian law.

6.2. Any disputes arising from or in connection with these provisions shall be settled before the competent court under Austrian law.

6.3. Access to our services is only permitted to persons who are legally entitled to enter into binding contracts. Each user is responsible for complying with all applicable legal regulations at their place of residence.

6.4. Should any clause of these Terms of Use be invalid, the validity of the remaining provisions shall remain unaffected.

6.5. If we do not enforce any provision of these terms and conditions, this does not constitute a permanent waiver of its application.

6.6. By using our services, you confirm that you are legally authorized to enter into binding agreements.

6.7. You agree that communications from us may also be sent in electronic form.

Contact: If you have any questions about the above provisions or need assistance, you can reach us by phone or email on working days between 9:00 a.m. and 5:00 p.m. (CET).

Dr. Klaus M. Friedrich, Erzherzog Wilhem-Ring 1-3, 2500 Baden

Telephone number: +43 66 44 77 68 68 E-Mail: mrt@talk2friedrich.at

Last update: September 1, 2025